Refund and Return Policy
We cannot guarantee that every customer soliciting the provision of our services will be satisfied. However, our aim is to always put maximum effort into increasing the likelihood that customer expectations are met. In the event that a customer is dissatisfied with any of the services provided or otherwise requires a return of funds, the following explains the procedures Urus Corp takes when handling refunds and returns.
Urus Corp (herein after referred to as the “Company”) is a licensed, regulated brokerage business. Therefore, in the handling of Customer funds, the Company acts in compliance with relevant laws and regulations.
By adhering strictly to this policy, the Company strives to prevent conflict between the Customer and Company, as well as to operate in compliance with the AML Policy.
The following outlines the conditions of when and how a Customer is liable to receive a return of funds.
(a) In the event that any activity of the Customer contradicts the AML/KYC/CFT Policy, the Company reserves the right to limit access to the personal trading account, to suspend trading activity, and to deny to execute any Instructions issued by the Customer.
(b) In the event of inactivity of the personal trading account within a month of the deposit of funds, the Company reserves the right to return the funds to the Customer.
(c) In the event that the Company has objective reasons, whether related to the Company’s operational standing or Customer’s activity, the Company reserves the right to return funds to the Customer.
(d) In the event that the Company identifies the Customer’s activity as contradicting the Terms of Use, or the Customer Agreement, the Company reserves the right to return funds to the Customer without informing the Customer beforehand.
(e) In the event of attempts of input or withdrawal of Customer funds by third parties, the Company reserves the right to take adequate measures and block both input and withdrawal of funds from the Customer’s personal account.
(f) In the event that the Customer wishes to terminate their personal account with the Company, the account will undergo evaluation before the Company can issue the return of funds which may be in the Customer’s personal account.
The Company reserves the right to make amendments to this or any other policy applicable to and presented on the Company website: https://uruscorp.com/.
Have any questions about the Refund & Return Policy? Get in touch with as at:
Customer Support:
[email protected]